Shipping charges will vary based on quantity and type of product.

After you reserve Products or Samples online we will email you a Quote to include shipping charges and estimate delivery time.

For example: Stone Slabs are considered heavy commodities, therefore special equipment & fork-lift will be required to load & off-load your orders.

For products sold in Boxes like Mosaics, we usually use Fedex.

Please refer to Shipping Costs & Rules here

(USA - Not Including Hawaii) - Truck delivery (for heavy loads) IT TAKES 7-12 Days (depending on the Ship To Address).

Fedex (for Boxed Products) - 5-10 business days for Fedex Standard Ground Shipping.

For now, we only offer pick up at stocked products in Hawaii location.

We always aim for make sure our customers love our products, but all sales are final! We don't carry extra stock for some products.

It depends on type of product.

We strong recommend a professional installer.

Please refer to our Installation Guides below:

SEE ALL INSTRUCTIONS & RECOMMENDATIONS HERE

It depends on type of product. Please refer to our Cleaning Guide below:

SEE ALL INSTRUCTIONS & RECOMMENDATIONS HERE

On the product description page, you will see how many pieces there are per box and how many square feet per box. Product price is per piece.

We recommend ordering an additional 10%. For complicated projects involving extensive cutting (many edges) 15% should be considered.

All Island Stone products are suitable for interior walls, as it is one of the least demanding locations for the tile installation and maintenance.

• Residential or commercial appropriate

• Acceptable substrates: dry wall, cement board,mortar bed, and fiber cement board

If a tile is suitable for an interior floor application, it is also
suitable for a wall application.
• Residential appropriate
• Commercial usage possible (Floor tiles may need to meet
additional performance standards based on the intended
commercial usage. Contact Island Stone for more information.)
• Greater durability and strength

While kitchen backsplashes may get the occasional splatter,
this usage icon indicates that tile is appropriate for a kitchen
backsplash including behind a range or stovetop (gas or electric).
• Residential appropriate
• Commercial usage possible (Backsplash tiles in a
commercial kitchen are not common, but not impossible.
Contact Island Stone for more information.)
• Kitchen backsplashes are dry locations

Similar to Interior Wall and Floor, a tile that is suitable for
both backsplash and countertop will be more durable, as
countertops will experience more activity.
• Greater durability and strength
• Scratch resistant

The important distinction with tiles that are labeled with the
Fireplace Wall usage icon is that they can be used around the
fire box, but not IN the firebox.
• Residential or commercial appropriate
• Fireplace wall location only (not inside the firebox or on
the floor)

Tiles with this usage icon meet the same specifications of
“fireplace wall” but can be used on the floor, in front of the
fireplace, and are:
• Slip resistant and scratch resistant
• Fireplace wall and floor (hearth) appropriate (not inside
the firebox)

Shower walls are intermittent wet locations that alternate
between wet and dry.
• Residential or commercial appropriate
• Durable under moisture

Tiles that can be used on the shower wall and floor are going
to be more durable and slip-resistant.
• Residential or commercial appropriate
• Scratch resistant and slip resistant
• These tiles often have more texture, as very smooth tiles
pose a slip hazard

In this intermittent wet location, tiles must be able to
withstand exposure to higher heat and the pressure from a
steam generator.
• Residential or commercial appropriate
• Greater durability

Similar to steam shower walls, these tiles are going to be
more durable and slip-resistant.
• Residential or commercial appropriate
• Greater durability
• Scratch and slip resistant

Exterior environments vary. Not all tile rated for exterior
installation will perform in all applications. When extreme
weather conditions will occur (hot and cold) confirm the
tile’s performance will meet the specific demands of the
environment. Contact Island Stone for more information.
• Residential or commercial appropriate
• Greater durability and strength
• Generally free-thaw resistant and UV stable

Tiles with this usage icon meet the same specifications of
“exterior wall,” but are:
• Slip resistant
• Greater scratch resistance

As its name suggests, this icon specifically references
tiles for pools, spas, and water features - whether it is fully
submerged, partially submerged, or never submerged.
• Resistant to moisture and hydrostatic pressure
• Greater durability and strength