Shipping

Shipping charges will vary based on quantity and type of product.

Stone Slab, Stone Bathtub, Stone Sink, Stone Paver, Tile, among others, are considered heavy commodities, therefore special equipment & fork-lift will be required to load & off-load your orders. For these products you will need to request a quote and afterwards we will email you a quote including material price, shipping cost and estimated delivery time.

For products sold in Boxes like Mosaics (for example) we use Fedex (up to 4 boxes) and you will see the shipping rates at checkout.

If you want to order more than 4 boxes we use other carriers and you will need to request a quote.

Please refer to Shipping Costs & Rules here

(Shipping from CA, NJ, FL to USA - Except Hawaii) Orders up to 4 Boxes - 7-10 business days for Fedex Standard Ground Shipping.

(Shipping from CA, NJ, FL to USA - Except Hawaii) Orders with more than 4 Boxes - it can take approximately 7-15 business days using truck delivery. However most of our recent orders containing more than 4 boxes are taking 10 business days delivery.

(Shipping from CA, NJ, FL to HAWAII) Orders up to 4 Boxes - 7-10 business days for Fedex Air Shipping.

(Shipping from CA, NJ, FL to HAWAII) Orders with more than 4 Boxes - it can take approximately 15-20 business days using ocean shipping.

(Shipping from Hawaii Warehouse to USA/49 States) - 7-10 business days for Fedex Air Shipping (only for Box Products, for example Mosaic, Cladding, etc). For heavy items we use ocean shipping and transit time will vary depending on the total order quantity and Ship To address.

(Shipping from Hawaii Warehouse to Hawaii Islands) - 7-10 business days for Fedex Air Shipping (only for Box Products, for example Mosaic, Cladding, etc). For heavy items we use ocean shipping (to all islands except the Big Island) and truck delivery within the Big Island. Transit time will vary depending on the total order quantity and Ship To address.

We only offer pick up at our Hawaii warehouse (Kailua Kona, Big Island).

Address: 74-5039D Queen Kaahumanu Hwy, Kailua Kona HI 96740 USA (we are located right above Kaiser Permanente Clinic, in Kailua Kona).

Product

We always aim for make sure our customers love our products, but all sales are final!

We strongly recommend a professional installer.

Please refer to our Installation Guides below:
SEE ALL INSTRUCTIONS & RECOMMENDATIONS HERE

Please refer to our Cleaning Guide below:

SEE ALL INSTRUCTIONS & RECOMMENDATIONS HERE

For Box products you will see on each product page the quantity of SqFt/Box therefore based on the total SqFt that you need you will easily be able to identify how many boxes to order.

We recommend ordering an additional 10%. For projects involving extensive cutting (many edges & etc) 15% should be considered.

Customer support

+1 808-331-3055

Send a message

SALES@ROCKSINSTOCK.COM