Refund policy

REFUND POLICY
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A) Materials cannot be returned without authorization, therefore please do not send your purchase back to us. Call 808-331-2474 for a Return Authorization Form.

B) Our Return/Exchange policy expires 48 hours after delivery. We will not issue a refund or exchange on orders that have surpassed that time frame. No Exceptions.

C) There are certain situations where only partial refunds are granted (if applicable). Example: if part of your order is still in it's original packaging, that part of the order qualifies for a refund or exchange. If the any part of your order is missing parts, damaged while under your care or does not have the original packaging, that part of the order does not qualify for return or exchange.

D) No refunds on Special Orders or Custom Orders.

E) All freight claims for damages must be filed by the client/buyer. It is not the responsibility of Hawai'i Stone to file freight damage claims on behalf of the client/buyer.

F) Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

G) Exchanges (if applicable)
We only replace items if they are defective or damaged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

Step#1) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Step#2) Then you must complete your Return Authorization Form and provide a receipt or proof of purchase.

- This involves the Customer accepting to pay 50% re-stocking fee + accepting to pay the shipping fees to return the products.

Step#3) If your Return is authorized (not the Refund yet), and once your Return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Shipping
We will not issue credit for the original shipping charges,

Step#4) If you are approved:
- We charge a 50% re-stocking fee.
- Customer also is responsible for Shipping Costs to return the product.

- Shipping costs are non-refundable. If you receive a refund, the original shipping charges will not be refunded (only the 50% of the material price).
** If the above is understood and approved by the Customer, then a refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rocksinstock.com.
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Hawai'i Stone Imports LLC (Rocks in Stock)